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Development Configuration Analyst Senior

Job Summary:   Responsible for gathering and documenting user and process requirements, developing workflows, system documentation and technical support of the ServiceNow platform. This position works within the Service Transition Lifecycle of ITIL supporting theprocesses of ServiceNow. Partners with IT, Functional departments and Vendors to develop and deploy applications that automate and audit business processes. Working to simplify, streamline, automate and eliminate processes within IT. Ensures client service and satisfaction are attained in all areas of the position. Works under the supervision of the Team Lead, ITSM Director or management designate.   Competencies and Skills:   Provides application software tailoring and development services, typically defined for a ServiceNow related project. Codes, tests, debugs, documents, implements and maintains software applications in an environment of diverse development platforms, computing environments (e.g., host based, distributed systems, client server), software, hardware, technology, tools, etc. Ensures that system improvements are successfully implemented.   Demonstrates the ability to align with instruction and pre-established guidelines while performing the functions of the job.   Project management, software acquisition, vendor management, disparate system interfaces, software upgrades, systems support, mentoring, and task organization   Education and or Experience:   Associate's degree or Bachelor's degree in in Computer Science, Information Technology, Electrical Engineering or a related field; or technical diploma / technical certification in a field related to the position required. Minimum of seven years of related experience in I.T.   OR   In lieu of degree or certification, minimum of ten years of experience in IT, computer science, system engineering, or a similar field required.   ITIL Foundations or higher-level certification required. ServiceNow Admin training completed within 12 months of hire date.   Working Conditions/Physical Demands:   Work is typically performed in an office environment. Current Pennsylvania Driver's License required. Traveling to other Geisinger Health System locations may be necessary   OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.   ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.   52949
Salary Range: NA
Minimum Qualification
5 - 7 years

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