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Guest Services Associate

JOB TITLE: Guest Services Associate
LOCATION: Geisinger Medical Center Hospital
DEPARTMENT: Guest Services
WORK SCHEDULE: Days/Nights 7am-10:30pm. Rotating Weekends and Holidays.
WORK TYPE: Flex- Not eligible for benefits
JOB SUMMARY:
Responsible for providing a high level of customer service to all guests entering Geisinger Health System (GHS) facility. Enhances GHS service oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of Geisinger campus and local area information. Performs duties to support the goals and objectives of GHS in its efforts to provide quality patient care and patient satisfaction.
Reports and works under the general direction of Supervisor, Guest Services.
COMPETENCIES AND SKILLS:
Demonstrates positive service orientation with excellent interpersonal skills.
Demonstrates ability to exhibit mature judgment and actions.
Demonstrates ability to exhibit a professional and neat appearance.
Demonstrates the ability to assist patients, to push and pull wheelchairs, equipment; uses proper body mechanics when lifting and transferring patients.
Demonstrates ability to work as part of a team.
Demonstrates ability to recognize priorities and be attentive to details.
Demonstrates written, oral and electronic communication skills.
EDUCATION AND/OR EXPERIENCE:
High School degree required.
One year of customer service experience required and 3 years preferred. Experience in a healthcare setting preferred. Familiarity with Geisinger physician names and corresponding department locations preferred.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Requires pushing weight up to 500 pounds. Requires transferring patients to wheelchair alone and with the assistance of other facility personnel, as appropriate. Requires lifting of equipment up to 20 pounds frequently and up to 50 pounds occasionally. Frequent stooping, reaching, bending, handling, standing, walking and conversation required in the daily performance of duties. Working environments include indoor and outdoor locations with exposure to the elements during inclement weather and/or heat.
_The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job._
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
GEISINGER MEDICAL CENTER: (GMC), located Danville, Pa., the largest tertiary/quaternary care teaching hospital in the region, is licensed for 475 beds, including 89 pediatric beds in the Janet Weis Children?s Hospital. GMC, a Magnet Hospital, maintains the region?s only Level 1 Regional Resource Trauma Center with additional qualifications in pediatrics. GMC offers an array of highly specialized medical and surgical services, including neurosciences, cardiovascular services, transplantation, women?s health (in the Women?s Pavilion), oncology and orthopaedics. The Hospital for Advanced Medicine serves as an integrated center for the most critical patients. Outpatient services are available on and off campus.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org , or connect with us on Facebook at http://www.facebook.com/geisingerhealth , Instagram at https://www.instagram.com/geisingerhealth/ , LinkedIn at https://www.linkedin.com and Twitter at http://www.twitter.com/geisingerhealth .
Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
Domestic partner benefits not applicable at Geisinger Holy Spirit.


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