Technical Specialist - Mail Operations

Position Profile
May do one or more of the following for high-end equipment (segment 5+), mastering in one or exhibiting competency in several areas:
press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties.
Job Duties and Responsibilities
Follows Ricoh Service Excellence performance requirements.
Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work.
Achieves Time Productive statistics by meeting standards established by the facility.
Meets company production standards by achieving at the Impressions Per Hour (IPH) rate in accordance with standards established by the branch.
Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required to match originals.
Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location.
Scans jobs and saves to tape by following the facilities electronic tape storage procedures.
Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
Presents professional appearance to clients by dressing in a professional attire according to company standards.
Ensures adequate time is scheduled for the completion of overnight work in production by assisting the Production Manager with the completion of an overnight plan.
Validates the job scope of each customer order by using the "Look Deep Questions."
Maintains a productive work environment by ensuring that the "Job Scheduling Board" is up-to-date reflecting declining hours and that the Orders In Staging Area is clean and organized.
Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies.
Maintains skill level by scoring at a rate of 90% or higher on the Black and White Print Specialist Skill Review.
Maintains skill level by scoring at a rate of 90% or higher on the Color Specialist Skill Review.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience and Certifications)
Requires high school diploma or equivalent.
Prefers minimum of 3 years of related experience in a high volume print/copy environment; previous experience using Xerox print/copy equipment is preferred.
Requires intermediate or higher computer skill level, specifically using Microsoft Office applications (Excel, Word, etc.).
Requires strong direct, face-to-face customer service experience.
Requires strong communication skills (oral & written).
Requires strong computer skills including knowledge of web-based software.
Working knowledge of Planet Press preferred.
Support the creation & successful execution of time-critical data driven by direct mail campaigns.
This position requires a self-motivated, detail-oriented individual that can work in a fast paced, time sensitive, pressure environment. Handles data processing for mailing projects in accordance with current USPS postal regulations, from receipt of raw data to output of production files, including data cleanup, data manipulation & postal presort/documentation. Must work independently & in a team environment with little supervision.
Job Duties:
1. Process mail related data in accordance with customer requirements & job instructions/specifications. 2. Carefully follow & produce mailing lists in compliance of current USPS postal regulations. 3. Use established protocols & software tools for data cleansing/manipulation, merge/purge. 4. Use software tools to process & configure data for final mail preparation & production output. 5. Use software tools to produce required USPS presort documentation. 6. Work closely with management team to ensure timely completion of workload. 7. When needed, works with production team to address and prepare mail for delivery to the USPS.
Desired Skills &
1. Postal presort software experience. 2. Import and format data from external sources. 3. Working knowledge of MS Excel, including merge/purge functions. 4. Working knowledge of USPS Mail Rates / Classification Schedules. 5. Must be able to manage multiple concurrent assignments. 6. Must be able to work under the stress of meeting multiple deadlines. 7. Must be able to communicate clearly & effectively with managers, co-workers and customers. 8. Must be able to reach to change productivity & to handle other tasks as assigned.
Ricoh is an EEO/Affirmative Action Employer -- M/F/Disability/Veteran

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